❓ Frequently Asked Questions
Q1: Do you have your own R&D department?
Yes, we have our own R&D department and operate as a professional 15-year treadmill factory.
Q2: How do you ensure product quality?
Our product quality rate is up to 99%. We implement a strict QC system where all products pass rigorous quality control during production and a final check before shipping.
Q3: What is the warranty period for this walking pad?
We provide a 1-year warranty for the whole machine and a 2-year warranty specifically for the Motor.
Q4: How do you handle after-sales issues?
If you encounter any problems, simply provide a video or pictures for confirmation, and we will provide the corresponding accessories free of charge.
Q5: Can you provide customized services?
Yes, we can provide professional OEM & ODM services to meet specific customer requirements.
Q6: What are the packaging options for shipping?
We offer Standard Brown 5-layer cartons, High Grade 7-layer cartons, or Super Strong honey comb cardboard boxes for maximum protection.
StepUp Treadmill
