Frequently Asked Questions
Q1: When can I get the quotation?
We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or mention it in your email so we can prioritize your request.
Q2: How can I get a sample to check your quality?
After price confirmation, you can require samples to check our quality. We charge for the sample express fee, which is refundable after order confirmation when quantity exceeds the MOQ.
Q3: What kind of files do you accept for drawing?
We accept PDF, Core Draw, and high-resolution JPG files.
Q4: How long can I expect to get the samples?
Samples will be ready for delivery in 3-7 days after payment and confirmation. Arrival via express takes approximately 3-5 days.
Q5: What about the lead time for mass production?
The lead time for MOQ is about 30-35 days, depending on the season. We suggest starting inquiries 2 months before your target delivery date.
Q6: What are your terms of delivery?
We accept FOB terms for major shipping ports including Xiamen, Shenzhen, and Fuzhou.