Frequently Asked Questions
Are you a direct manufacturer?
Yes, we have our own manufacturing facility and R&D department with over 10 years of experience. We provide professional OEM services to meet diverse client needs.
How do you ensure product quality?
Our facility is ISO 9001 certified. We employ a four-stage quality control process: raw material testing, laboratory quality tests, production line monitoring, and random final product inspections.
What is the standard delivery timeline?
Typically, production takes 30-45 days, depending on the specific model and order volume. We strive to support urgent requirements whenever possible.
What kind of after-sales support do you offer?
We provide a 1-year warranty. If any quality issues arise, we take full responsibility and provide the necessary replacement accessories free of charge upon confirmation via photos or videos.
What are the available shipping methods?
Sample orders are best suited for air shipping or your own agent's arrangement. For large standard orders, sea shipping through our local port is the most efficient method.
Do you handle international distribution?
We are a long-term supplier for well-known sports brands across various regions including Australia, Germany, and the UAE, maintaining high standards for global supply chains.
StepUp Treadmill
